Holiday Inn Reservations Agents

Sales and Reservations

Permanent - Full Time
£23,920 + Benefits
Closing Date
Sunday, 10 July 2022

Role Description

Hotel Reservations Agent 

Holiday Inn Bloomsbury 

40 hours a week. Fully Flexible hours within 8.00am to 8.00pm 

£22,568 + Benefits 

Our Holiday Inn Bloomsbury hotel is

We are currently recruiting for Reservations Agents at Holiday Inn Bloomsbury 

As Reservations Agent you are the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards, building rapport and trust quickly over the telephone, understanding their individual requirements to enjoy a memorable stay at Holiday Inn Bloomsbury. 

Your key duties will be as follows: 

  • Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner. 
  • Manages bookings via various systems such as Expedia, and many more travel agencies, wholesalers and OTA.
  • Works closely with Operations team ensuring a memorable experience for all guests booked in.
  • Provides our guests with good knowledge of our hotel facilities, public areas, restaurants and bedroom types. 
  • Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group. 
  • Following sales and revenue strategy to make new bookings and offers.

    What we’d like from you 
  • Ideally you will have previous experience in Hotels Reception or Reservations environment.
  • A good level of spoken and written English 
  • You will have a positive can-do attitude, with the ability to work both independently as a team.
  • You will have a confident and engaging telephone manner
  • Flexible and reliable to work allocated shifts 
  • Working knowledge of Opera or similar PMS is preferred 

    What you’ll get in return 
  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days 
  • Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25 
  • Local discounts at Gym, Dry Cleaners, Restaurant and Beauty outlets in the area 
  • Reward and recognition schemes including discounts across a number of retail and high street brands
  • Employee Assistance Programme 
  • Workplace pension scheme 
  • Free Meals on Duty 
  • Interest free season ticket loan (after probation) 
  • Training and development through our ILH Group Academy to support your career development and growth. 
  • Employee recognition awards, Christmas Party and other social events. 

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