Cluster Meetings and Events Coordinator

Meetings and Events

Permanent - Full Time
£23,000 + Benefits
Closing Date
Sunday, 03 July 2022

Role Description

Cluster Meetings and Events Coordinator

Imperial Hotels London -Based at Royal National Hotel

40 hours a week (Flexible 5/ 7 days)

£23,000 + Benefits

In joining our team, you’ll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of 175 years of hospitality experience creating unique guest experiences.

Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms, there is a role here for everyone from Housekeeper to Sous Chef and Shift Engineer to Hotel General Manager.

Collectively our 7 hotels represent one of Europe’s largest conference centres with the space, facilities and flexibility to accommodate a roundtable discussion for 6 people to a large conference attended by over 700 delegates within our 24 meeting rooms.

We are now recruiting for a Cluster Meeting and Events Coordinator

As part of the cluster meeting and events team you will be responsible for providing product knowledge on all 7 hotel products and M&E services as part of any customer enquiries, responding in a pro-active manner to guest feedback and provides full administration support.

  • First point of contact for M&E enquiries from agents/clients for Imperial London Hotels responding promptly to all enquiries and is and ensures all bookings are accurately entered into the system.
  • Day to day checks bookings ensuring revenue and other information is correct for each event, and function sheets/ handover information is passed over internal departments
  • Obtains all prepayments and reconcile account queries, process credit card charges making sure full payment is received before events.
  • Greet clients on arrival to hotel at start of their function maintaining a presence throughout the event as required.  Guide any couriers collecting or delivering equipment or documents for conferences.
  • Undertakes pre-booked or walk-in show rounds and details meeting requirements for future bookings.
  • Assists in hosting any promotion events as hotel or external sites as required by C&E Sales Manager.
  • Represents the Cluster M&E team at hotel morning and evening team briefs in absence of manager.
  • Demonstrates a service attitude that exceeds expectations with the ability to handle any enquiries in an efficient and professional manner
  • Is a brand ambassador for Imperial London Hotels promoting a professional and welcoming image at all times.

What we’d like from you

  • Previous experience within Conference and events sales environment would be beneficial.
  • Experience in customer service both face to face and phone/ email.
  • Has a genuine interest in providing the best service for our customer.
  • Excellent organisational and time management skills, with the ability to balance different priorities.
  • You will have the ability to effectively problem solve ensuring that any complaints are resolved in a calm and professional manner.
  • Confident and engaging personality
  • Working knowledge of Opera would be beneficial
  • You will have a good level of spoken and written English

What you’ll get in return

  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
  • Reward and recognition schemes including discounts across a number of high street brands
  • 30% discount to friends and family at our hotels (excluding Morton Hotel)
  • Employee Assistance Programme
  • Workplace pension scheme
  • Interest free season ticket loan (after probation)
  • Training and development through our ILH Group Academy to support your career development and growth.
  • Employee recognition awards, Christmas Party and other social events.
  • Free Meals on Duty
  • Local discounts at Gym, Dry Cleaners, Restaurant outlets

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