Reservations Agent

Reception and Front of House

Employment
Permanent - Full Time
Salary
£20,000 per annum
Hours
40 net hours per week
Closing Date
Sunday, 31 October 2021
Location
Bloomsbury

Role Description

Reservations Agent 

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KEY RESPONSIBILITIES 

  • Convert bedroom accommodation enquiries into bookings on the phone, in person or by email, for individual leisure and corporate and groups business and leisure. 
  • Record and process using Opera PMS, cancellations and amendments via phone or email promptly and in line with company standards. 
  • Liaise and communicate special requirements to other departments e.g. extra bed, VIP’s and arrivals time. 
  • Prepare reports using both computerised reservation system and other computer software such as Word and Excel. 
  • Record and manage bookings that failed to arrive. 

    FINANCIAL RETURNS 
  • Sell Holiday Inn London Bloomsbury as part of InterContinental Hotels Group and Imperial London Hotels Group 

    PEOPLE 
  • Comply with hotel rules and regulations and provisions contained in the employment handbook. 
  • Familiarise yourself with our core values which link to the desired behaviours that we expect all our employees to display. 
  • Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals. 
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries. 

    GUEST EXPERIENCE 
  • Demonstrate service attributes in accordance with industry expectations and company standards 
  • Take appropriate action to resolve guest complaints 
  • Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers. 

    RESPONSIBLE BUSINESS 
  • Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety. 
  • Familiarise yourself with emergency and evacuation procedures. 
  • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager. Obtain a thorough working knowledge of the Health and Safety at Work Act 1974 specifically relating to his/her main area of duty, also to general aspects of the hotel. 

    Perform other duties as assigned.  

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