Housekeeping Supervisor


Permanent - Full Time
£11.70 per hour + Benefits
40 net hours per week
Closing Date
Tuesday, 30 November 2021
Royal National Hotel

Role Description

Housekeeping Supervisor

Royal National Hotel

40 hours Fully Flexible 5 out of 7 days weekly rota

£11.70 per hour + Benefits 

Since 1837 Imperial London Hotels have been offering our guest a warm welcome across our 7 Hotels located in Bloomsbury, central London. From our charming 34-bedroom boutique The Morton Hotel to our largest site, and the largest hotel in the UK Royal National Hotel at 1630-bedrooms, there is a role here for everyone.


  • Assist the Hotel Management with recruitment, training, room cleanliness standards, brand standards and staff retention when required
  • Supervise and mentor the Housekeeping operations to ensure they achieve and maintain Company and hotel quality standards
  • Undertake daily audit and spot checks using such systems as may be provided by the Company (e.g. Knowcross)
  • Allocate daily cleaning duties, issue keys, linen, check that cleaning materials are in place and procedures followed to keep Housekeeping staff performing to a high standard
  • Promote and use the tools, systems, software and procedures implemented to support the whole operations and communication with other departments when required.
  • Ensure are communal and public areas are maintained to a high standard of cleanliness and in accordance with Company standards
  • Ensure rooms and all communal / public spaces are presented to a high standard and are welcoming to guests
  • Ensure any Company issued Standard Operating Procedures (SOP) are implemented and maintained
  • Ensure the cleanliness and checking of guests’ accommodation is carried out efficiently and rooms are presented in accordance with Company brand standards.
  • Report any maintenance faults and follow up to ensure that the faults are rectified
  • Ensure all objects reported as lost property are registered effectively and safely in the system, following the Company's procedures.
  • Report and request stocks (linen and consumables) for daily operation as required
  • Ensure any machinery used, e.g. floor cleaners, vacuums, are in working order and according to the Register



  • Assist with supervision and management of training, retention, planning and activity according to budget/manpower planning levels.
  • Supervise Housekeeping team to ensure they adhere to their duties and responsibilities through spot checks and audits
  • Supervise floor stock takes, floor budgets and other paperwork, such as maintenance reports and safety audits
  • Supervise, train and motivate floor Housekeeping team to perform to a high standard in accordance with expectations and Company Standards (SOP)
  • Where appropriate conduct 1:1 meetings and performance reviews with floor Housekeeping team and agree development training and action plans
  • Role model good management, leadership, communication and organisational skills
  • Conduct regular reviews with Housekeeping team to support continuous improvement
  • Ensure effective delegation of tasks when necessary
  • Motivate and inspire the Housekeeping team to ensure goals are achieved
  • Ensure full compliance with relevant legislation as well as Company policies and procedures
  • Ensure a culture of continuous professional development is nurtured across the department


  • Other ad hoc duties in support of the department, hotel and/or the Imperial London Hotel as and when required
  • Previous, proven supervisory level role held
  • Proven experience gained in a 3+ star Housekeeping department
  • Previous experience working as a hotel Housekeeper or similar




Proven experience in customer service

  • Health & Safety training or awareness
  • COSHH training or awareness
  • Independent / Proficient user of English (CEFR B1 – C2)


  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
  • Reward and recognition schemes including discounts across a number of high street brands
  • 30% discount to friends and family at our hotels (excluding Morton Hotel)
  • Employee Assistance Programme
  • Workplace pension scheme
  • Interest free season ticket loan (after probation)
  • Training and development through our ILH Group Academy to support your career development and growth.
  • Employee recognition awards, Christmas Party and other social events.
  • Free Meals on Duty
  • Local discounts at Gym, Dry Cleaners, Restaurant outlets


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