Night Porter

Reception and Front of House

Permanent - Full Time
£22,880 + Benefits
Closing Date
Tuesday, 30 November 2021
Royal National Hotel

Role Description

Night Porter

Imperial London Hotels

40 hrs working 5/7 days (11pm - 7.00am)

£22,880 + Benefits

Since 1837 Imperial London Hotels have been offering our guest a warm welcome across our 7 Hotels located in Bloomsbury, central London. From our charming 34-bedroom boutique The Morton Hotel to our largest site, and the largest hotel in the UK Royal National Hotel at 1630-bedrooms, there is a role here for everyone.

Who are we looking for?
We are currently looking for an enthusiastic, energetic and hardworking individual to join our independent family business. You will be joining as a Night Porter Team Memberideal for someone who has a background of working in a face to face customer service and responsibility of supervising on behalf of senior management. You will receive training when you join and be supported by your head of department and team members to ensure you have a smooth journey with us.

Person Specification

  • Basic use of MS Office, including Internet Explorer and Outlook
  • Able to communicate in English to CEFR B2 Level (Intermediate)
  • In depth knowledge of Health & Safety procedures, especially in relation to Fire Safety emergency procedures
  • Opera System
  • First Aid at Work (or willingness to work to achieve)
  • SIA Licence

Duties & Responsibilities

  • Supervise Day Porters to ensure all allocated duties and tasks are undertaken to a high standard and to completion
  • Supervise Day Porters to ensure guest experience is positive and reflects well on the department and Company
  • Complete all relevant paperwork and reports, ensuring that reports are delivered to the required individual, team and/or department in a timely manner
  • Assume responsibility for management of incidents that occur on Company premises whilst on duty
  • Distribute keys and messages to guests
  • Assist guests with problems or complaints regarding their accommodation or any other aspect of their stay
  • Communicate with guests on matters related to their stay.
  • Assist guests with luggage and other bags/personal effects
  • Handle telephone enquiries
  • Handle critical or special situations arising in the hotel, and liaise with emergency services if in attendance
  • Liaise with external agencies, including Fire Brigade and Police, when in attendance ensuring Head of Department is informed

Rewards & Benefits

  • Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
  • Reward and recognition schemes including discounts across a number of high street brands
  • 30% discount to friends and family at our hotels (excluding Morton Hotel)
  • Employee Assistance Programme
  • Workplace pension scheme
  • Interest free season ticket loan (after probation)
  • Training and development through our ILH Group Academy to support your career development and growth.
  • Employee recognition awards, Christmas Party and other social events.
  • Free Meals on Duty
  • Local discounts at Gym, Dry Cleaners, Restaurant outlets


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