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    Day Porter

    • Contract: Permanent - Full Time
    • Hours: 37.5 hours per week
    • Salary: £293.63 per week
    • Closing date: Thursday, 31st January 2019
    • Location: 48-55 Tavistock Square
      London
      Greater London
      WC1H 9EU
      United Kingdom

    The Role

    Who are we looking for?

    As our ideal Day Porter, you will be able to demonstrate a good knowledge of customer service and some experience within a similar role. You will also require experience / knowledge of:

    • Hospitality
    • Concierge / Porter
    • Security

    Rewards & Benefits

    In return for your hard work as our Day Porter, you will be entitled to a great range of benefits including:

    • Free meals on duty
    • Staff discounts
    • Training and Development opportunities
    • Employee Assistance Programme

    What will I be responsible for?

    Joining our team as Day Porter, you will be responsible for providing outstanding customer service in our Hotels. On a daily basis, this will involve:

    • Distributing keys and messages, communicate with guests on matters related to their stay
    • Assist guests with luggage and other bags/personal effects
    • Deal with all customer enquiries, answer phones
    • Remove rubbish from public rooms/spaces to assist with in keeping the hotel in an acceptable and respectable state
    • Deal with critical or special situations arising in the hotel, e.g. guest ill health, and liaise with emergency services when they are in attendance.
    • Keep the yards and forecourts clear of traffic obstructions
    • Help to keep the buildings secure with floor checks, locking gates and access points.

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