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    Bar/ Restaurant Supervisor

    • Contract: Permanent - Full Time
    • Hours: 37.5
    • Salary: £331.13 PW
    • Closing date: Thursday, 28th March 2019
    • Location: 38-51 Bedford Way
      London
      Greater London
      WC1H 0DG
      United Kingdom

    The Role

    Bar/ Restaurant Supervisor

    Imperial London Hotels

    Permanent, Full Time

    £331.13 per week

    Who are we looking for?
    We are looking for an experience and enthusiastic Bar/ Restaurant Supervisor to join Imperial London Hotels. The ideal candidates will be able to demonstrate a good knowledge of the Hospitality industry and proven experience within a similar role and will also require experience / knowledge of:

    • People Management
    • Rota Management
    • Cellar Management

    Rewards & Benefits

    In return for your hard work as our Bar/ Restaurant Supervisor you will be entitled to a great range of benefits including:

    • Staff discounts
    • Training and Development opportunities
    • Gain professional qualification (subject to conditions)
    • Employee Assistance Programme
    • 28 Days Annual Leave Entitlement (pro rata)

    What will I be responsible for?

    •Attend to customer needs, taking orders, serving and informing guests about services offered in the Café

    •Conduct regular and routine checks on all Cafe equipment reporting any problems to Bar Operations without delay

    •Generate product development ideas and promote ‘up selling’ to customers by team

    •Manage customer questions and complaints to achieve positive resolution (or escalate to Head of Department when/if necessary)

    •Oversee and, when necessary, undertake preparation of food from Café menu

    •Oversee and, when necessary, undertake cooking and preparation pastries and pizza

    •Oversee and, when necessary, undertake preparation and serving hot beverages

    •Oversee and, when necessary, undertake other barista duties as and when required

    •Oversee and, when necessary, undertake ‘at table’ service when required

    •Ensure Café is managed and maintained to highest possible standards of cleanliness, customer presentation, etc.

    •Manage cash handling/flow, petty cash, inventory, and cashing up

    •Manage effective and efficient processing of all deliveries and ensure full/appropriate liaison with Bar Control

    •Manage stock control and stock ordering via Materials Control

    •Manage opening and closing of premises

    •Maintain quality control, food hygiene, and health and safety for all food/beverage services in the Café

    •undertaking cleaning activities to ensure they are executed in a timely and professional manner (e.g. vacuuming, washing floors, cleaning down machines/workstations, polishing silverware, cleaning down kitchen etc.)

    Leadership & Management

    •Create, maintain and manage staff working and cleaning rotas

    •Lead and manage team members to consistently deliver high quality performance and excellent customer service

    •Delegate tasks and duties to Assistant Supervisor and other team members as appropriate

    •Be instrumental in the recruitment and selection of all new recruits in partnership with Bar Operations and/or Bar Control, communicating recruitment needs when necessary

    •Lead on induction and training of new recruits on-the-job

    •Manage continuous training and development of all team members on-the-job

    •Lead on all operational and people management activities appropriate to role

    •Ensure Assistant Supervisor appropriately trained and supported to cover during absences

    Other Duties

    •Ensure Company policies and procedures are managed and maintained

    •Other ad hoc duties in support of the Bars Department and Imperial London Hotel as and when required.

     

     

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