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    ICT Support Assistant

    • Contract: Permanent - Full Time
    • Hours: 37.5 Hours Net
    • Salary: £449.25
    • Closing date:
    • Location: Imperial London Hotels
      61 - 66 Russell Square
      Greater London
      WC1B 5BB
      United Kingdom

    The Role

    ICT Support Assistant

    Imperial London Hotels

    Full Time, Permanent

    £449.25 PW

    An opportunity has arisen for a talented and experienced ICT Support Assistant with exceptional customer service to join Imperial London Hotels Limited and providing ICT support across the group. Ideally, you’ll have a thirst for knowledge and be a great team player, providing services directly to all 7 hotels and having an interest and experience across general ICT disciplines.

    Who are we looking for?

    We Are looking for someone who has a good understanding of:

    • Windows Server 2008+
    • Microsoft Office 365
    • Active Directory
    • Group policy
    • Knowledge of LAN/WAN, DHCP, TCP/IP, IIS, Cisco switches, VOIP

    Rewards & Benefits

    In return for your hard work as a Sales and Reservation Coordinator you will be entitled to a great range of benefits including:

    • Career Development through training and education opportunities
    • Free meals whilst on duty
    • Broad range of staff discounts
    • Employee Assistance Programme

    What will I be responsible for?

    Duties and Responsibilities

    Technical & Operational

    • Administration and maintenance of the network infrastructure as instructed by the Head of Department and ICT Support Team Leader
    • Provide timely, effective and quality customer service support to all internal and external customers
    • Administration of Windows Servers
    • Troubleshoot desktop/hardware/software issues that arise in a timely, professional and effective manner
    • Assist with support of the Company’s PMS, EPOS, S&C, MC, HR, and Payroll systems
    • Support Company’s Active Directory and Group policy
    • Maintain and support the backup system and disaster recovery activities
    • Troubleshoot Office 365 related issues
    • Securing network systems by enforcing policies & defining & monitoring access to the network
    • Administration of firewall in line with security policy
    • Assist with the documentation of all data systems as and when required
    • Maintain and support hotels’ Guest Wireless networks
    • Assist with the creation of knowledge-based guide for common issues
    • Provide high quality customer service experience
    • Provide support and input to projects and other activities as directed by ICT support team leader and/or Head of Department

    Other Duties

    • Other ad hoc duties in support of the ICT Department and the Imperial London Hotels as and when required.

    If you feel you have the skills and experience required to excel in the role of ICT Support Assistant, please click APPLY below to register your interest!

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