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    ICT Support Assistant

    • Contract: Permanent - Full Time
    • Hours: 37.5 Hours Net
    • Salary: £22,152.00
    • Closing date: Thursday, 24th October 2019
    • Location: Imperial London Hotels
      61 - 66 Russell Square
      Greater London
      WC1B 5BB
      United Kingdom

    The Role

    ICT Support Assistant

    Job type: Full time, Permanent

    Working hours: 37.5 hours net

    Salary: from £22,152.00

    We are currently looking for an experienced ICT Support Assistant to join our team to provide professional and quality service to this family business which has been running since 1837.

    Benefits we will offer you:

    • Free staff meals
    • Discounted prices for family & friends to stay at our hotels
    • 28 days holiday entitlement (Including bank holidays)
    • Supported studies (T&C’s apply)

    Duties and Responsibilities

    • Administration and maintenance of the network infrastructure as instructed by the Head of Department and ICT Support Team Leader.
    • Administration of Windows Servers and firewall in line with security policy.
    • Provide timely, effective and quality customer service support to all internal and external customers.
    • Troubleshoot desktop/hardware/software, Office 365 issues.
    • Maintain and support the backup system, disaster recovery activities and hotels’ Guest Wireless networks.
    • Assist with the documentation of all data systems, with the creation of knowledge-based guide for common issues and with the support of the Company’s PMS, EPOS, S&C, MC, HR; payroll systems, Company’s Active Directory and Group policy.
    • Securing network systems by enforcing policies & defining & monitoring access to the network.
    • Provide high quality customer service experience, support and input to projects and other activities as directed by ICT support team leader and/or Head of Department.

    Essential Requirements

    • Minimum 2 years’ experience in a similar position
    • Proven experience in:
      • Windows Server 2008+
      • Microsoft Office 365
      • Active Directory
      • Group policy
      • Knowledge of LAN/WAN, DHCP, TCP/IP, IIS, Cisco switches, VOIP
    • Customer Service
    • Routing and switching experience
    • Sophos Endpoint/Firewall experience
    • Datto backup/DR experience
    • MS SQL experience
    • Wireless Networking
    • Opera PMS

    If you are interested in this position, please apply!

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