Individual Terms and Conditions

  1. The total amount due for your stay will be charged to your credit card or debit card on making a booking. The Imperial London Hotels Ltd (ILH Ltd) accepts payment by most major credit cards except American Express and Maestro.
  2. Room prices are per room, per night and are inclusive of English Breakfast (except the Morton Hotel) and VAT at no more than 20%.
  3. Standard on-line reservations may be cancelled/amended free of charge up to 24 hours prior to 11.00 a.m. on the day of arrival. Otherwise the first night will be charged. All non-arrivals will be charged for first night. Bookings can be cancelled in full online. To amend a reservation it is recommended that you select your new requirements and make a new booking. Once your new reservation has been confirmed then please cancel your original booking via your account. You will automatically receive a full refund for your old booking if cancelled up to 24 hours prior to 11.00am on the day of arrival. Changes to guest names will not be permitted once a booking has been confirmed. All special offers will have separate terms and conditions attached. Please check before booking.
  4. Personal information gathered from site use is kept in accordance with legislation solely for the ILH Ltd to complete reservations and important notifications about user accounts .
  5. ILH Ltd will accept no liability in any event including (without limitation) negligence for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses arising out of, or in connection with your use or inability to use the site, or in connection with any error, omission, defect, computer virus or system failure, or loss of any profit, goodwill or reputation, even if expressly advised of the possibility of such loss or damages, arising out of or in connection with the access of, use of, performance of, browsing in or linking to other sites from this site.
  6. Whilst ILH Ltd will use its best endeavours to ensure guests are accommodated in the hotel originally requested, we do reserve the right to relocate any confirmed booking. (The rate of the hotel used will be applied if lower than the originating hotel and we shall refund the difference.)
  7. In order to ensure the smooth-running of the operation, all guests name must be clearly stated at the time of booking.
  8. ILH Ltd will not accept any liability in respect of cancellations/no-shows resulting from any circumstance beyond its reasonable control.
  9. ILH Ltd reserves the right to cancel and refund any booking with notification.
  10. 10 persons or more with the same arrival and departure pattern is considered a group and must be booked via our dedicated group reservations team on 0044(0)207 837 3249 or email The group booking terms and conditions will then be advised and applied. Failure to comply may result in reservation being cancelled.
  11. Extra beds are suitable for guests under 16 years old and baby cots are suitable for children under 2 years of age (weighing up to 15kg), subject to availability.
  12. English law governs these terms and conditions and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this Site and these terms and conditions.
  13. All online rates are non-commissionable.

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