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    Food & Beverage Supervisor

    • Contract: Permanent - Full Time
    • Hours: 37.5 Hours Net Per Week
    • Salary: £364.13 Per Week
    • Closing date: Wednesday, 1st January 2020
    • Location: Imperial London Hotels
      61 - 66 Russell Square
      London
      Greater London
      WC1B 5BB
      United Kingdom

    The Role

    Food & Beverage Supervisor

    £9.71 Per Hour

    Royal National Hotel

     

    Who are we looking for?
    We are looking for an experienced and enthusiastic Food & Beverage supervisor to join the team in providing a warm, friendly, and efficient service to all guests at Imperial London Hotels. The ideal candidates will be able to demonstrate good knowledge and experience of the Hospitality industry n a similar role and should have experience / knowledge of:

    • People Management
    • Rota Management
    • Cellar Management

    Rewards & Benefits

    In return for your hard work as our Food & Beverage Supervisor, you will be entitled to a great range of benefits including:

    • Staff discounts
    • Training and Development opportunities
    • Gain professional qualification (subject to conditions)
    • Employee Assistance Programme
    • 28 Days Annual Leave Entitlement (pro rata)

    What will I be responsible for?

    • Attend to customer needs, taking orders, serving and informing guests about services offered in the Café
    • Conduct regular and routine checks on all Cafe equipment reporting any problems to Bar Operations without delay
    • Generate product development ideas and promote ‘up selling’ to customers by team
    • Manage customer questions and complaints to achieve positive resolution (or escalate to Head of Department when/if necessary)
    • Oversee and, when necessary, undertake preparation of food from Café menu; cooking and preparation pastries and pizza; preparation and serving hot beverages; and other barista duties or table service as and when required
    • Ensure Café is managed and maintained to highest possible standards of cleanliness, customer presentation, etc.
    • Manage cash handling/flow, petty cash, inventory, and cashing up; effective and efficient processing of all deliveries and ensure full/appropriate liaison with Bar Control; stock control and stock ordering via Materials Control; and opening and closing of premises
    • Maintain quality control, food hygiene, and health and safety for all food/beverage services in the Café
    • Undertaking cleaning activities to ensure they are executed in a timely and professional manner (e.g. vacuuming, washing floors, cleaning down machines/workstations, polishing silverware, cleaning down kitchen etc.)

    Leadership & Management

    • Create, maintain and manage staff working and cleaning rotas
    • Lead and manage team members to consistently deliver high quality performance and excellent customer service, including induction and training of new recruits
    • Delegate tasks and duties to Assistant Supervisor and other team members as appropriate
    • Be instrumental in the recruitment and selection of all new recruits in partnership with Bar Operations and/or Bar Control, communicating recruitment needs when necessary
    • Lead on induction and training of new recruits on-the-job, and manage continuous training and development of all team members on-the-job
    • Lead on all operational and people management activities appropriate to role

    Other Duties

    • Ensure Company policies and procedures are managed and maintained
    • Other ad hoc duties in support of the Bars Department and Imperial London Hotel as and when required.

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