WiFi

Stay connected with WiFi available throughout the hotel and in your room. Simply join ‘The Imperial’ WiFi and follow the on-screen instructions.

Breakfast

We serve breakfast in Arcus on the rooftop between 7am and 11am, so you can sip coffee and watch the sun rise over London. Brunch is available from 11am.

If you like to be up and out, we’ve got grab-and-go breakfast available in Edit Lounge from 7am.

Breakfast is available in your room. This can be ordered using the In-Room Breakfast door menu. Please hang it outside your room before 2am.

Water

Still water is delivered once per day by our housekeeping team, free of charge, while refreshing your room. For additional water requests, please contact In-Room Dining.

Check-out

Check-out is at noon, 7 days a week.

Late Checkout

Fancy a lie-in? Late checkout may be available for a small fee, subject to availability. Please contact our Front Desk team for assistance.

Housekeeping

Your room will be serviced between 9am and 5pm daily. If there’s anything you need during your stay, please contact our Front Desk team, who will be happy to assist.

Do Not Disturb

If you would like to request for your room to not be disturbed, select the Do Not Disturb sign on the panel by your door.

The panel is located at the entrance of the room, press the icon on if service is required or off if it is not.

Housekeeping services are available until 9pm.

WhatsApp Concierge

Our WhatsApp Concierge service provides information on hotel services, local venues and events, and is available 24/7 daily by clicking here.

Forgot Something?

If you have forgotten something, please contact our Front Desk team, who will be happy to assist you.

Mini Bar

Mini bar menus and price lists are provided in your room.

If you require assistance with your mini bar, please contact the front desk who will be happy to help you.

In-Room Dining

In-Room Dining is available 24/7, 7 days a week for all guests. Please contact the front desk to place an order. Menus can be found by clicking here.

In-Room Breakfast

In-room breakfast is available for all guests, 7 days a week from 7am to 10am. Please place an order using the card provided in your room and leave this on your door by 2am the night before. Alternatively, contact the front desk and we will be happy to help you.

All-Day Dining

An all-day, in-room dining menu is available 24/7, 7 days a week. Please contact the front desk to place an order. You can view the in-room dining menu by clicking here.

Night Room Service

Night In-room service is available 7 days a week. Please contact the front desk to place an order. You can view the night in-room menu by clicking here

Air Conditioning

Your air conditioning controls can be found on the control panel on the wall in your room. Please note that air conditioning will automatically be turned off 20 minutes after you vacate the room.