The Imperial
Frequently Asked Questions
Check in & Arrival
Check-out is at 12pm, so there’s no need to rush your final morning in Bloomsbury.
Yes. Complimentary luggage storage is available both before check-in and after check-out, so you can make the most of your time in London, whether you’re arriving early or heading home later.
Rooms
Yes. Every room at The Imperial features air conditioning, allowing you to adjust the temperature to suit your comfort throughout your stay.
Yes. Every room includes a Nespresso coffee machine and kettle, perfect for slow mornings, late-night arrivals or a quiet moment in between.
Most rooms include a minibar for added convenience. Bay Rooms are the exception and do not feature a minibar.
Yes. The Imperial offers 16 accessible rooms, including eight with accessible showers and eight with accessible baths. Simply select an Accessible Room when booking and our team will be happy to assist with any additional requirements.
Interconnecting rooms may be available on request, subject to availability. Please contact the hotel directly before your stay and our team will be happy to help.
Complimentary baby cots are available on request. Selected room types also include sofa beds, making them ideal for families travelling together.
Food & Drink
Breakfast is served on the rooftop each morning from 7am to 11am. Start the day above Bloomsbury with fresh choice, city views and a little extra time to gather your thoughts before heading out into London.
Walk-ins are welcome whenever space allows, though we recommend reserving in advance to secure your preferred time.
Yes. Our team can accommodate a wide range of dietary requirements and allergies. Please let us know before your visit or speak with a member of the team on arrival.
Yes. Room service is available 24 hours a day, allowing you to enjoy food and drink from the comfort of your room whenever it suits you.
Facilities
Yes. Our gym is open 24 hours a day and is available exclusively for hotel guests. Access is provided using your room key.
Yes. Complimentary Wi-Fi is available throughout the hotel. Simply connect and complete the quick sign-in process to get online.
Rather than a traditional concierge, our Welcome Hosts are on hand throughout your stay. From local recommendations to transport assistance and special requests, they’ll be happy to help you make the most of your time in Bloomsbury.
Registered assistance dogs are welcome throughout the hotel free of charge. As well as this, dogs are also welcome at a charge of £50.
Booking Information
You can book directly through The Imperial website, where you’ll find our latest availability and offers, or by contacting the hotel team directly.
This depends on the rate and terms selected at the time of booking. If your booking is eligible, amendments and cancellations can be managed online or by contacting our team directly.
We accept major debit and credit cards, including contactless payments, Apple Pay and Google Pay. Please note that The Imperial is a cashless hotel.
A pre-authorisation of £100 per night is required during your stay. This is held temporarily against your card and released in line with your card provider’s processing times after departure.
Yes. Guests who book directly with The Imperial can enjoy mobile room key access from launch. On the day of arrival, you’ll receive an email inviting you to complete online check-in, followed by a WhatsApp message allowing you to access your room key digitally on your phone.
Accessibility
Yes. All guest areas throughout The Imperial have been designed to be fully accessible.
Yes. Six guest lifts are available from the main lobby, providing easy access throughout the hotel.
All public spaces, facilities and accessible guestrooms are wheelchair accessible. Information regarding visual and hearing assistance facilities will be available shortly.
Yes. Registered assistance dogs are welcome throughout the hotel free of charge.
Family & Group Bookings
Yes. The Imperial welcomes families and offers a range of room options suited to different travel styles. Please note that Arcus becomes an adults-only venue for guests aged 18 and over after 5pm.
Yes. Group bookings are welcome. Please contact our team directly and we’ll help tailor your stay to your group’s requirements.
Longer stays may be available subject to availability. Please contact the hotel directly to discuss your plans.
Transport
Parking will be available at The Imperial car park following its opening later in the year. Pricing and further details will be confirmed closer to launch.
Our doormen can assist with arranging black cabs on arrival. Private hire transfers can also be organised in advance upon request.
Extras
Yes. Guests can enhance their stay with a selection of extras available through the booking journey or by contacting the hotel directly before arrival.
Seasonal offers and curated packages may be available throughout the year. Please check our latest offers or contact the hotel for current availability.
Gift vouchers are not currently available.
