Front Office Manager
Imperial London Hotel Group based at Tavistock Hotel
40 hours (5 / 7 days rota) £42,230 GBP + Benefits
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Front Office Manager at our Tavistock Hotel. The hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working alongside Assistant Front Office Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
- Formal and informal liaison with Departmental Management, Supervisors and Staff Members on operational matters, ensuring Supervisors retain full accountability for addressing areas of improvement in Front of House Operations.
- Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
- Support and partner with Departmental Management and Supervisors on all staff matters, including recruitment, retention, employee relations, training & development, career development, and reward & recognition.
What we would like from you
- Previous experience as an Assistant Front Office Manager or Front Office Manager in a similar operation.
- A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
- Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous.
- A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
- You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
- A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
What you will get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay - Instantly access a portion of the pay you’ve already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today!