Airport transfers from the hotel to the airport can be arranged through the Concierge Desk at your chosen hotel. Please note these transfers are chargeable.

Russell Square is within walking distance of all of our hotels. Please be advised that the fastest way to get to Russell Square from Gatwick Airport is by train.

The Thameslink train runs between the Gatwick Airport and Kings Cross St Pancras Station. This service runs also overnight. At Kings Cross St Pancras take the London Underground Piccadilly Line to Russell Square. For more information please visit: https://www.thameslinkrailway.com/destinations-and-offers/airport-travel/gatwick-airport.

The Gatwick Express will take you to Victoria Station. The trains run up to 4 times an hour from early in the morning until late at night and the journey time is approximately 30 minutes. To see the exact departure and arrival times, please visit: https://www.gatwickexpress.com/travel-information/plan-your-journey/timetables. At Victoria Station take the Underground to Green Park (Victoria Line). At Green Park change to the Piccadilly Line for Russell Square.

For more information please visit: https://www.gatwickairport.com/to-and-from/ or https://tfl.gov.uk/plan-a-journey/.

Russell Square Underground station is within walking distance of all of our hotels. The best way of getting to Russell Square from Heathrow Airport is via the London Underground. The Piccadilly Line will take you directly from the airport to Russell Square. If you are travelling after midnight, you will need to find alternative transportation. For more information on the London Underground and other transport options, visit: https://tfl.gov.uk/plan-a-journey or http://www.heathrowairport.com/transport-and-directions.

Russell Square is within walking distance of all of our hotels. The best way of getting to Russell Square from London City Airport is via the Docklands Light Railway (DLR) and the London Underground. Take the DLR from the airport to Bank Station. Then take the London Underground Central Line to Holborn, and then from Holborn take the Piccadilly Line to Russell Square. If you are travelling from London City Airport to Russell Square after midnight, you will need to find alternative transportation. For more information on the London Underground and other transport options, visit: https://tfl.gov.uk/plan-a-journey/ or https://www.londoncityairport.com/getting-here/to-and-from-airport.

Russell Square is within walking distance of all of our hotels. The best way of getting to Russell Square from Luton Airport is by train. Take the Shuttle Bus from outside the airport to Luton Airport Parkway Station, before taking a southbound First Capital Connect train to St Pancras International Station. Trains run through the night. At St Pancras International, take the London Underground Piccadilly Line to Russell Square. If you are travelling from St Pancras International to Russell Square after midnight, you will need to find alternative transportation. For more information on the London Underground and other transport options, visit: https://tfl.gov.uk/plan-a-journey/ or http://www.london-luton.co.uk/en/airport/.

Russell Square is within walking distance of all of our hotels. The best way of getting to Russell Square from Stansted Airport is by train.

The ‘Stansted Express’ will take you directly from the airport to Liverpool Street Station. Trains run between 04:10 and 23:25. At Liverpool Street, take the London Underground Central Line to Holborn, and then from Holborn take the Piccadilly Line to Russell Square. If you are travelling from Liverpool Street to Russell Square after midnight, you will need to find alternative transportation. For more information on the London Underground and other transport options, visit: https://tfl.gov.uk/plan-a-journey/ or http://www.stanstedairport.com/transport-and-directions/stansted-to-central-london.

All of our rooms are en-suite. All bathrooms come equipped with a bath and a shower, except some rooms at the President, Tavistock and Royal National Hotels which contain a shower only.

Baby cots, which are suitable for infants under 2 years of age (weighing up to 15kg) can be booked free of charge, subject to availability via our Central Reservations Department.

Email: info@imperialhotels.co.uk
Telephone: +44 (0)207 278 7871

Disabled rooms are available at all of our hotels; please contact the Central Reservations Department directly for further details prior to booking online.

Email: info@imperialhotels.co.uk
Telephone: +44 (0)207 278 7871

Some rooms come equipped with a hairdryer. Alternatively they can be borrowed from the Housekeeping Department at any one of our hotels (except at the Royal National hotel where they are available from the Concierge desk) for a small refundable deposit. Universal adaptors are also available on request, for a small refundable deposit. Please note, hairdryers and adaptors are subject to availability.

Fridges can be made available at all of our hotels if specially requested. Priority is given to the storage of medication.

An ironing room is available for use at all of our hotels, except at the Royal National where an iron and ironing board can be requested from the Housekeeping department.
Rooms on the third floor of the Bedford Hotel have a trouser press.

Roll-away beds are available at an additional cost (for under 16s only) in Twin rooms at the Bedford, Imperial and President hotel or in a Triple room at the Royal National Hotel. A limit of one roll-away bed per standard room applies. Please contact our Central Reservations Department to book.

Email: info@imperialhotels.co.uk
Telephone: +44 (0)207 278 7871

A kettle, cup and saucer, and sachets of tea, coffee, milk and sugar are available in every one of our rooms. Shampoo and shower gel are provided in rooms at the Imperial Hotel, President Hotel and Bedford Hotel. They may be requested from the Housekeeping Department in the Tavistock Hotel and Royal National Hotel.

We do not have air conditioning in any of our hotel bedrooms, except at our Morton Hotel.

Breakfast will be served in the hotel you are staying in. Should you wish to enjoy breakfast in one of our other restaurants additional charges may apply.

What time is breakfast available?

Bedford, Tavistock and Morton Hotel
Monday to Saturday 07:00 to 10:00 and Sundays & Bank Holidays 07:30 to 10:30

Royal National Hotel & City Sleeper
Monday to Sunday 6:30 to 10:30 

President Hotel
Monday to Friday 07:00 to 10:00 and Saturday & Sunday 07:00 to 10:30

To amend an online reservation please contact our Reservations team on +44 20 7278 7871 or email info@imperialhotels.co.uk. Please note we allow no more than 1 amendment and rates may differ depending on the time of making the amendment.

Reservations can be cancelled or amended free of charge up to 24 hours before 11:00 on the day of arrival. 1837 Club Members can cancel up to 12:00pm on the day of arrival. If you cancel your reservation any later than that, you will be charged for the first night of your intended stay.

Please note, our ‘Special Offers’ are subject to their own specific Terms & Conditions and therefore the cancellation policy for these special offers may differ to that stated above. Please check the offer Terms & Conditions before booking.

Please be advised our standard check-in time is any time after 14:00. To guarantee an early check-in, it is necessary to book the previous night. If rooms are available prior to check-in time, an early check-in may be possible. You are welcome to leave your luggage free of charge in our luggage store prior to your check-in. Please note that luggage storage is subject to availability and not guaranteed.

Should you wish to retain your room after 11:00, please arrange with reception at your chosen hotel. All rooms subject to availability. The following charges may apply: 50% of the price of the room before 18:00, the full price of the room after 18:00.

You can check in any time after 14:00.

You should check out any time before 11:00.

Baby cots, which are suitable for infants under 2 years of age (weighing up to 15kg) can be booked free of charge, subject to availability. Baby cots can be added to all room types except single rooms. 

An additional roll-away bed can also be arranged for a child under 16 years of age sharing a Twin room in the Bedford, Imperial and President Hotel or a Triple room at the Royal National Hotel. Roll-away beds are subject to availability and incur an additional charge of £24.00 per night. A limit of one roll-away bed per standard room applies.

Sofa Beds which can be used for children and adults are only available in the Imperial Hotel and Bedford Hotel Executive Rooms for an additional charge of £24.00 per night.

Please email info@imperialhotels.co.uk if you would like to add a baby cot or extra bed to your booking.

All of our hotels, and all of our car parks, fall within London’s Congestion Charging Zone. The Congestion Charge is a £15 daily charge if you drive within the congestion charge zone between 07:00 and 22:00 everyday, except Christmas day (25 December).

Find out more by visiting: https://tfl.gov.uk/modes/driving/congestion-charge

For bookings of more than 9 guests at a time, please complete our group bookings enquiry form here or contact the Group Reservations Department on: +44 (0)20 7837 3249.

Please note that department opening hours are between 09:00 and 17:30, Monday to Friday only, excluding bank holidays. For group enquiries please email groups@imperialhotels.co.uk.

Please contact Reception at your chosen hotel directly, for information relating to the safety deposit boxes at each hotel.

Laundry and dry-cleaning requests can be arranged with the Housekeeping Department at all of our hotels.

Is room service available at all of your hotels?

Room service is not currently available at our hotels.

Wireless internet is available in all bedrooms free of charge.

A luggage room is available at all of our hotels, free of charge. Please ask at the front desk for the length of time luggage can be stored, as it varies from property to property. Please further note that luggage storage is not guaranteed and it is subject to availability. Luggage storage is for larger bags only due to limited space.

Single: 1 person

Double and Twin: 2 people

Executive Double: 2 people (available at the Bedford and Imperial Hotels)

Executive Twin: 2 people (available at the Bedford and Imperial Hotels)

Triple: 3 people (available at the Imperial, Royal National and Tavistock Hotels)

Family: 3 people (available at the Imperial, Royal National and Tavistock Hotels)

Quad: 4 people (available at the Tavistock Hotel)

Junior Suite: 2 people (available at the Bedford Hotel)

Please note: some of our rooms can also accommodate a baby-cot, extra-bed or sofa-bed. See the Children / Extra-beds section for more details.

Smoking (including electronic cigarettes) is not permitted in the bedrooms or public areas of any of our hotels. Smoking is only permitted in the designated smoking areas.

A charge may be made where smoking has caused damage.

The cheapest and easiest way to travel around London without restrictions is by using a contactless card or mobile device for adult rate pay as you go travel on all Transport for London transport services.

If your bank card shows the contactless payment symbol, you can use it to pay as you go straight away. You'll pay an adult rate fare. Many contactless cards issued outside the UK can be used to pay as you go for travel (overseas transaction fees may apply). Using a mobile payment to pay as you go is the same as using a contactless card. You can make mobile payments with devices such as phones, watches, key fobs, stickers or wristbands. For more information visit: https://tfl.gov.uk/fares/how-to-pay-and-where-to-buy-tickets-and-oyster/pay-as-you-go/contactless-and-mobile-pay-as-you-go

Alternatively you can purchase an ‘Oyster Card’ to pay for your travel.
Once you possess an Oyster Card, you can buy pay-as-you-go credit at shops and London Underground stations, which can be used on the London Underground, on buses, on the Docklands Light Railway (DLR), on trams and on some national rail services in and around London. Oyster fares are always cheaper than paying in cash or buying individual tickets, and a system of price ‘capping’ means that once you’ve made a certain number of journeys, travel is then free for the rest of that day. For more information, visit: https://tfl.gov.uk/fares-and-payments/ or https://tfl.gov.uk/travel-information/visiting-london/visitor-oyster-card.

No - we do not restrict the size of files available to you on the internet.

Yes, our network allows for a VPN to be set up. If you are unable to get your VPN working, then please contact your personal/corporate IT that provides the VPN access for support.

To connect another device simply repeat the steps you took when connecting your first device. Select the network (your hotel name) from the available list of networks and launch your internet browser. Then enter your last name and room number. When you submit your details you will be connected to the Premium Wi-Fi service.

Turn your mobile device on and make sure the Wi-Fi is switched on.

The Imperial London Hotels network is displayed as your hotel name (e.g. President Hotel) on your list of available networks. Select this network and launch your internet browser. At this point you will be directed to the landing page where you can log on to the service. To log on you will need to enter your last name and room number.

Once you submit your details your Wi-Fi connection will begin and you will stay connected for the duration of your stay.

A maximum of four devices per room can be connected to the Free Premium Wi-Fi service.

All practical safeguards have been implemented in the hotel, with 256-bit SSL encryption to secure your data. Although the network is an open network it should not be possible for other users to gain unauthorised access to your computer. Always ensure that you are connected to the right network. We also recommend that you have up-to-date firewall and antivirus software.

It may be device specific; please try forgetting the network, turning Wi-Fi off and on, or rebooting your device. There may also be interference with the Wi-Fi signal. Please try moving to a different location and trying again.

When connecting to our Wi-Fi service, some browsers may be set up with a higher than normal security setting and this causes the browser to display a security message about unsecured networks. This is normal, you can accept the message and continue as normal.

Some devices will automatically disconnect from the wireless network when they are not used for an extended length of time. There may also be interference with the Wi-Fi signal, please move to a different location and try again.

Make sure that you have your wireless antenna turned on. Then check that the issue isn’t to do with a weak signal. Most smartphones have much smaller Wi-Fi antennas than their laptop alternatives; you may find the issue is because your device can’t find the signal. Try checking the signal on another device with Wi-Fi, or try moving to another area.

You can access most websites including your emails, social networks and video streaming sites (such as Netflix)—so you can browse till your heart’s content, 24/7!

Our system supports most Wi-Fi enabled mobile devices and laptops—just ensure your Wi-Fi is switched on.

Yes, you will be able to resume your session. Just go back to the portal and enter your last name and room number again.

Our Wi-Fi is provided by the leading global supplier for cloud-centric HSIA (high speed internet access).

It’s a fast, premium service and it’s free with all bookings - no hidden charges or nasty surprises.

You can expect speeds of 4mbps. However, due to the nature of mobile connections the speed will fluctuate depending on peak times and the number of users on the service.

Your access to our Wi-Fi service ends when you check-out.