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    Reception Supervisor

    • Contract: Permanent - Full Time
    • Hours: 36.25 hours per week
    • Salary: £316.46
    • Closing date: Thursday, 31st January 2019
    • Location: 61-66 Russell Square
      Greater London
      WC1B 5BB
      United Kingdom

    The Role


    Who are we looking for?
    As our ideal Reception Supervisor, you will be able to demonstrate a good knowledge of customer service and some experience within a similar role. You will also require experience / knowledge of:

    • Hospitality
    • Previous supervisory experience
    • Working in a fast paced environment

    Rewards & Benefits

    In return for your hard work as our Reception Supervisor you will be entitled to a great range of benefits including:

    • Free meals on duty
    • Staff discounts
    • Training and Development opportunities
    • Employee Assistance Programme
    • Live In Accommodation (subject to availability)

    What will I be responsible for?

    Joining our team as Reception Supervisor, you will be responsible for providing outstanding customer service in our Hotels. On a daily basis, this will involve:

    • The safe keeping of the reception safes and ensuring the contents are accounted for at the start and end of each shift
    • Check out all company sales ledgers.
    • Ensuring all refunds are completed on both Opera and Elavon in line with company standards
    • Checking all arrivals for the next day and 3 days in advance
    • Welcome, assist and direct guests correctly in a friendly and polite way
    • Provide high quality customer service at all times
    • Check the guests in/out, take payments
    • Ensuring the venues receive correct monies when being exchanged
    • Manage telephone, fax and reservations in a prompt and professional manner
    • Ensure that all correspondence is recorded and filed accurately as per the hotel and company standards
    • Ensure that all bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
    • Reviewing guest special requests and ensure that they are met or exceeded
    • Handle problems that arise in an effective professional manner
    • Working with all hotel departments to ensure guest expectations met or exceeded
    • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and cashiering.
    • Participate in staff training and development as directed by the deputy or head of department
    • Ensure that all new starters receive on the job coaching either by 1:1 format or a buddy system
    • Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible
    • To support staff through conflict resolution, effective time management, workload prioritisation and individual staff development
    • Comply with all health and safety policies, procedures and requirement as necessary
    • Carry out any other duties as may be required by Deputy or Head of Department


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